Michele Keller (Mick) is a Director with the management consulting firm of Deloitte Consulting LLP.  She has spent more than 20 years managing projects and delivering services to clients — including her time with another large organization and as a small business owner — prior to joining Deloitte.
  Mick is focused on delivering to clients large, complex system implementation projects; and the business processes, end user adoption, and technology aspects required for success.
  She spent a majority of her career in the Public Sector focused on Information Technology and Human Capital. She is also the National Women’s Initiative Leader for Deloitte’s Public Sector industry practice.

Explore strategies that organizations can execute to foster the development and retention of high-performing women leaders. 

Upon completion of this session, attendees will:

• Be able to identify examples of how other organizations have developed programs for the development and retention of their women leaders.
• Understand the options and various approaches of implementing development and retention programs within their organization.
• Identify the advantages and risks associated with institutionalizing development and retention programs within their organization.
• Have developed a network of resources to support introducing and institutionalizing these programs within their organization. 

Jennifer B. Kahnweiler, Ph.D. is a Speaker, Executive Coach and Author who specializes in developing and coaching introverted leaders. Her book, The Introverted Leader: Building on Your Quiet Strength (Berrett-Koehler, 2009) had been named a top 20 leadership book on Amazon, a “Staff Pick” by CIO Magazine and a “recent standout” by T & D Magazine.
  Jennifer has been an entrepreneur and internal consultant in organizations such as GE, Turner Broadcasting, and The Department of Homeland Security. Her most fun gig has been as a featured work-life expert on the TBS show, “Movie and a Makeover” and she is very proud of earning the highest honor from the National Career Development Association. She has also been a workplace advice columnist for AARP, SHRM and the Atlanta Journal-Constitution. Jennifer has presented programs in Japan and Great Britain.
  Active in professional and community groups, Dr. Kahnweiler serves on the board of the Berrett-Koehler Author’s Co-op, and has been on the National Speakers Association of Georgia, The National Career Development Association, The Georgia Executive Women’s Network, Workplace Learning Society of The Technology Association of Georgia boards. She also leads monthly pro bono programs for job seekers in the metro Atlanta area.

Today’s go-go business world favors extroverts. Don’t believe it? Just ask an introvert who often feels excluded, overlooked and misunderstood. At the same time, extroverts can get confused and frustrated in trying to communicate with their quieter colleagues.
  In this enlightening and interactive presentation, Jennifer B. Kahnweiler, Ph.D. will draw upon stories and research from her new best selling book, The Introverted Leader: Building On Your Quiet Strength. She will illustrate how introverted leaders can build on their assets to work with, not against, who they are. They will learn tools to overcome the four hard realities faced by introverted pros. Extroverts will learn how to better understand and connect with introverts, resulting in stronger and more effective teams.

Participants will learn:

• The defining behaviors and strengths of introverted leaders
• Key examples of well known introverted leaders
• The 4 hard realities faced by introverted leaders
• How to motivate introverted team members on projects
• To apply an innovative 4 P's process (Prepare, Presence, Push and Practice) for ongoing development

Lisa Earle McLeod is a nationally syndicated newspaper columnist, top-selling author and inspirational thought-leader who has been seen in The New York Times, The Wall Street Journal, O Magazine, BeliefNet.com and 800 CEO READ. A sought-after keynote speaker, Lisa conducts workshops and seminars worldwide. Her clients include Apple, Deloitte, Pfizer, Peterbilt Trucking, Best Buy and Amgen.
  Her latest book, The Triangle of Truth: The Surprisingly Simple Secret To Resolving Conflicts Large and Small, has been cited by 800 CEO READ as a “blueprint for how smart people can get better at everything.” Her other books include Forget Perfect and Finding Grace When You Can't Even Find Clean Underwear.

We think we have lots of problems, but we don't. We really only have one problem: Other People!
  One of the biggest reasons project fail isn't lack of expertise; it's lack of cooperation. We've all been there. Things start out fine, but then personalities and emotions come into play, and the project gets off track faster than you can say, "I sent you an email." But it doesn't have to be that way. Lisa McLeod shares a new model for decision making and problem-solving that can transform your work, and your relationships.

Sandra Yancey is a networking expert who teaches others how to create relationships that harness great dividends. She is the Founder and CEO of eWomenNetwork, the #1 resource for connecting and promoting women and their businesses worldwide.
  Starting with just 20 women in her personal database in 2000, she has grown her organization to now have 113 chapters throughout the U.S. and Canada and a database of over 500,000 women business owners and professionals. Ranked #1 by Business Women’s Network as the best online community for women business owners and professionals in North America, eWomenNetwork.com is the most visited women’s business website on the World Wide Web, receiving more than 200,000 hits daily.
  Sandra is the recipient of numerous national business awards, including the 2007 Artemis Award from the Euro-American Women's Council recognizing international business leadership, the 2005 Entrepreneur Star award from Business Women's Network and Microsoft, 2005 Woman Advocate of the Year from the Women's Regional Publishing Association, and the 2006 Enterprising Women Advocacy Award from Enterprising Women magazine. She hosts the top-rated eWomenNetwork Radio Show, which broadcasts out of Dallas on the #1 ranked ABC affiliate, 820 WBAP. Sandra has been profiled in hundreds of newspaper and magazine articles throughout North America and is recognized as one of the leading authorities on the topics of networking and relationship building.
  Sandra is the author of the book, Relationship Networking: The Art of Turning Contacts Into Connections. Her story has been selected for the hot new “Chicken Soup for the Soul” series, Chicken Soup for the Entrepreneur’s Soul, which features the top entrepreneurs from North America. In fact, the eWomenNetwork logo is featured on the book’s front cover!
  Sandra holds a Master’s degree in Organization Development from American University in Washington D.C. and a post-graduate degree from the prestigious Gestalt Institute in Cleveland, Ohio.

The eWomenNetwork Foundation, which Sandra founded in 2001, has awarded hundreds of thousands of dollars in cash grants, in-kind donations and support to women’s nonprofit organizations, as well as scholarships for emerging female leaders of tomorrow.
  eWomenNetwork is the #1 resource for connecting and promoting women and their businesses worldwide.  Sandra Yancey, CEO and founder, is an award winning entrepreneur, international business owner, ABC radio show host, author, movie producer and philanthropist who is dedicated to helping women achieve and succeed.  She is a networking expert, teaching others how to create relationships that harness great dividends.
  As the saying goes, it’s not WHAT WE KNOW, but WHO WE KNOW that really helps us to succeed. 

Petra Rees  has built a successful business as an Executive Coach and Leadership Consultant working with clients in a variety of industries on building high-performance teams and instituting transformational leadership mindsets and capabilities. Her methodology is based on the “Adaptive Leadership” work of Ron Heifetz and Daniel Goleman’s “Emotional Intelligence.” Some of her recent client engagements include:

    • Design, development and delivery of engagement management workshops
       for multinational consulting firm
    • Professional development coaching for managing directors at large
       multi-national clients such as FedEx and Deutsche Bank.
    • Workshops on team building, conflict management and      
       communication skills for large organizations in the non-profit sector
    • Post-merger integration support and organizational design for a
       subsidiary of Veolia Transportation

Prior to launching Impact Coaching and Consulting in 2000, Petra worked as an Engagement Manager at McKinsey & Company, and as an Associate at the Boston Consulting Group.
  Petra received her MBA from Harvard Business School, where she was a Baker Scholar. She also holds a dual Bachelor’s degree with first class honors from Middlesex University in London and the European Partnership of Business Schools in Reutlingen, Germany. She has native-speaker fluency in English and German.
   Petra is a graduate from Leadership Memphis, serves on several nonprofit boards and was selected as one of “50 Women who make a Difference” in 2006.

“You don't get harmony when everybody sings the same note.“

  Steve Jobs (Apple), Tony Hsieh (Zappos), Rosabeth Moss-Kanter (Professor at Harvard Business School), Indra Nooyi (PepsiCo) – distinctive personalities that have forged unique paths to success. What sets these leaders apart is their ability to harness that very unique journey into inspiring the people they work with towards excellence – the hallmark of authentic leaders.
  In this session we will explore the power of authenticity in building a leadership platform. Women professionals are frequently highly attuned to expectations placed upon them by their superiors (and peers), and are focused on identifying and then cultivating the traits and behaviors that seem to lead to success in a given organization. This focus, however, can sometimes stand in the way of developing your very own authentic leadership style.
  Drawing from the emerging field of positive psychology, we build on the idea that your personal strengths are the foundation of your leadership, and that it is more productive to build on those than focusing on mitigating your “weaknesses.“ Understanding yourself, owning your personal experiences, and acting in a manner consistent with your true self define personal authenticity and provide the basis for authentic leadership.
  This interactive session will introduce tools and exercises to help you discover how to define and draw power from your authenticity and how this will impact your professional relationships and build your capacity as a leader.

Agenda

• What is authentic leadership?
• Identifying your own authenticity
• What is holding you back?
• Integrating “being” and “doing”
  

Stacey Hanke is co-author of the book; Yes You Can! Everything You Need From A To Z To Influence Others To Take Action.   
  Stacey helps individuals eliminate the static that plagues communicative delivery — to persuade, sell, influence and communicate face-to-face with a clear message. She has trained over 15,000 people to rid themselves of bad body language habits and choose words wisely. 
   She has delivered over 500 presentations for business leaders in the financial industry to the healthcare industry to government and everyone in between. Her client list is vast from Coca-Cola, Kohl’s, United States Army, Navy and Air Force, Leo Burnett, AT&T and the FDA. She has inspired thousands as a featured guest on media outlets including; SmartMoney magazine, Business Week, WGN and WLS-AM.

How will you influence your listeners to act on what you have to say? Whether you are influencing through a presentation, meeting, sales call, conference call or face-to-face conversation how you deliver determines whether or not others see you as credible, knowledgeable and trustworthy. Without doing this effectively, you inhibit your maximum potential to: influence, build relationships and increase profits.
  Stacey will help you eliminate the static that plagues communicative delivery — to persuade, sell yourself and your ideas, motivate or simply effectively communicate face-to-face with a clear message. She will explain the positive actions you can take to increase your impact and value to your peers, clients and associates. This highly interactive session will give you immediate and practical tools to influence your listeners to take action on what you have to say build stronger relationships and grow your business.

• Enhance your executive presence.
• See yourself as others see you; are you as good-or bad as you think you are when you communicate to influence?
• Build trust, integrity and credibility.
• Is what you say consistent with how you say it?
• Win business and build relationships!
• Consciously and deliberately communicate in a way that influences others to take action.
• Deliver a message your listener wants to receive, not only what you want them to hear.
• Connect and engage to encourage motivation, attention and engagement.
• Identify when to communicate via technology mediums vs. face-to-face.
• Communicate a consistent message.
• Establish a framework.
• Apply the Communication Quick Start™ when preparing for meetings, presentations, conference calls, sales calls and face-to-face conversations.
• Apply the Communication Quick Start™ when communicating up, across and down channels.
• Network with a purpose.
• What is your objective to attending the event?
• Who do you want to meet? (Specific industries, levels within an industry, etc.).

Shannon Cassidy is founder and Executive Director of bridge between, inc. Specializing in behavioral change and communication Shannon helps clients achieve their greatest leadership and career potential. With a keen ability to get to the heart of the matter, inspire new learning and facilitate new actions, her work transforms both people and businesses.
  Utilizing a variety of approaches, Shannon helps clients develop the inner mindset and outer skills needed for greater executive presence, authentic communication, collaborative teaming, organizational engagement, and effective conflict resolution. Shannon has authored several articles and been featured on Forbes.com as one of the top five coaches in Philadelphia. Before starting her own business Shannon spent years as a corporate leader, successfully building profitable businesses and driving innovation and leadership initiatives. This real world experience combined with her commitment provides clients with the practical strategies, tools, and inspiration needed to thrive during organizational change and lead with vision, values, and purpose.
  Shannon is a highly sought after key note speaker and has presented at national conferences such as Cable and Telecommunications Association of Marketing (CTAM) Philadelphia and the National Association in Multi-Ethnicity in Cable (NAMIC) National Conference. Shannon’s new book “Discover Your Inner Strength” was released in May of 2009.
  As bridge between’s lead coach, Shannon is deeply committed to the personal and professional development of her clients. She is continually researching and learning new methods of positive change and regularly participates in professional development. Shannon resides in West Chester, PA with her husband and two children.

As Executive Director of Bridge Between, Inc., Shannon specializes in behavioral change and communication, to assist her audiences and clients achieve their greatest leadership and career potential.  With her keen ability to get to the heart of the matter, inspire new learning, and facilitate new actions, her work transforms both people and businesses.  She helps people develop the inner mindset and outer skills needed for greater executive presence. 
  Contrary to popular belief, good leaders do not know all the answers.  Instead, they lead by asking the right questions. This program teaches how to transform disempowering self-talk into empowering questions that inspire hope and excitement, challenge limiting beliefs, and promote creative problem solving.  Powerful questions are your greatest tool to produce the results you desire. 

In this session, you will learn how to:

• Distinguish between empowering vs. disempowering questions
• Ask empowering questions that encourage win-win solutions and help you to invent options for mutual gains
• Reconstruct disempowering questions and limiting beliefs that keep you “stuck”
• Improve your performance and resourcefulness
• Become an assertive negotiator who clearly communicates interests and solutions

Judy Umlas is the publisher of IIL Publishing, New York and is also the Executive Director of Learning Innovations at International Institute for Learning, Inc. (IIL), and Director/Secretary of Small Companies United for Global Disaster Relief, Inc., a not-for-profit organization.
  She was also the publisher of a global Web portal (www.allPM.com) for 33,000 project managers in 90 countries for four years. She has worked in television production, marketing and corporate business development for 30 years at CBS, PBS cable television and IIL.

Effective leaders make a difference by finding ways to sustain people’s level of commitment and support especially in the difficult periods all organizations experience at one time or another. Sustaining momentum is a key leadership domain. Typically people cannot sustain their levels of commitment to, and engagement in, organizational purpose and goals on their own. This non-engagement results in poor performance, limited productivity, and an erosion of the bottom line. People need consistent affirmation of their value and contribution to the organization in order to know that their efforts are appreciated. This can be accomplished through acknowledgment.
   Leaders can tap into the power of personal commitment and dedication by acknowledging people in an authentic, heartfelt manner. Leaders who model true acknowledgment behavior will inspire others to do the same and to want to dramatically increase their levels of contribution to the organization.
  This program is highly interactive and includes a Leadership Acknowledgment Self-Assessment™, case studies, role playing, and a personal leadership action plan. Participants will receive The Power of Acknowledgment by Judith W. Umlas and a workbook.

Who Should Attend

• Senior and mid-level managers who want to improve their leadership skills by using acknowledgment to enhance their interpersonal and communication capabilities
• New managers who are being prepared for higher levels of leadership
• Anyone with hands-on supervisory or managerial experience and responsibility
• Anyone with a current or impending role as an organizational change agent
• Anyone who is aspiring to be a candidate for a leadership position

Performance Focus

• Linking effective leadership and business sustainability
• Strengthening interpersonal relationships
• Motivating teams and corporate stakeholders
• Developing personal leadership capabilities
• Assessing and developing personal Acknowledgment skills

Course Overview

Getting Started

• Introductions
• Course Objectives
• The Leadership Acknowledgment Self-Assessment Survey™

The Sustainability Challenge

• Employees who are engaged, not engaged, and actively disengaged
• The benefits of workforce engagement
• The costs of non-engagement
• Meeting the sustainability challenge

Acknowledgment, Engagement, and Leadership

• Acknowledgment and its Benefits
• Recognition vs. Acknowledgment
• Creating Engagement through Acknowledgement
• Maslow, Blanchard, and Covey
• Leadership and Acknowledgment

Employing the Power of Acknowledgment

• Consciousness, courage, choice, communication, commitment
• Overcoming Barriers to Acknowledgment
• The 7 Principles of Acknowledgment

Applying the Principles of Acknowledgment in the context of your personal leadership style

• Case Studies
• Creating your POA Personal Leadership Action Plan

Summary

• What did we learn?
• How can we apply these lessons going forward?

• The workshop is designed to assist the participant in accomplishing these objectives
• Understanding the need for Acknowledgment to create a culture of appreciation in the organization and on teams
• Defining Acknowledgment and understanding its benefits
• Overcoming the barriers to using Acknowledgment
  Demonstrating the language and subtleties of authentic and heartfelt
  acknowledgment behavior
• Describing the principles of acknowledgment in the context of your personal
  leadership style
• Describing how to coach teams, managers, and other corporate stakeholders in using the power of acknowledgment to produce breakthrough results